Terms of sale for organisers
Version of 14 October 2026 (2026-10-14)
These terms apply when an organiser (venue, company, gallery, artist, charity…) buys the listing or the promotion of an event on TicketMundi. They are accepted at the time of payment; the accepted version is kept with each order. The offer is reserved for businesses and organisations buying for the purposes of their activity.
1. Who sells
The seller is Hestia Data, a French simplified joint-stock company (SAS) with a share capital of €1,000, SIREN 980 986 319 (Paris Trade and Companies Register), EU VAT number FR 18 980 986 319, registered office at 29 boulevard Edgar Quinet, 75014 Paris, France, publisher of the TicketMundi website. Contact: contact@ticketmundi.com. See also our terms of use.
2. The offers and their prices
Prices are shown in pounds sterling and exclude VAT. No VAT is charged: the service is supplied to businesses, and under the reverse charge the customer accounts for any UK VAT due (section 8, VAT Act 1994); it is outside the scope of French VAT (article 259-1 of the French Tax Code). The total to pay is shown before payment.
- Listing: £15 excluding VAT. The event page is published until its last date, in English, with a “Book tickets” button leading to the ticket page given by the organiser.
- 7 days promotion: £19 excluding VAT , in addition to the listing, or on its own for an event already published.
- 14 days promotion: £29 excluding VAT , in addition to the listing, or on its own for an event already published.
- 1 month promotion: £49 excluding VAT , in addition to the listing, or on its own for an event already published.
A promotion lasts the number of days bought (7 days, 14 days, 30 days), from the first day chosen, and ends at the latest on the last date of the event. There is no pro rata when the last date of the event shortens the period bought: the exact period is shown before payment.
3. Order and payment
The organiser fills in everything needed for publication, then pays by card on the secure payment page of Stripe. We never see or keep the card number. The order is firm as soon as Stripe confirms the payment; the invoice is sent by email.
4. Checks and publication
Every listing is checked before publication by automated tools: complete information, dates to come, a venue in Greater London, a readable poster, and a review of the text and the poster by artificial intelligence against the charter below. The listing is published as soon as these checks pass; if one of them raises a doubt, our team reviews the order before publishing or declining it. The listing is published within 24 hours of payment. We may format and correct the description (spelling, length) without changing its meaning.
If we cannot publish the event, the order is declined, the reasons are sent by email and the amount paid is refunded in full to the card used, with nothing for the organiser to do.
5. What we turn down
TicketMundi is a cultural listings guide. We decline to publish or promote an event that does not meet one of these points:
- Hate and discrimination: No hateful, discriminatory or humiliating content (origin, religion, sex, gender, sexual orientation, disability, age…), and nothing that glorifies violence, terrorism or crime.
- Sexual content: No sexually explicit or pornographic content, and nothing that sexualises minors.
- Illegal or dangerous: No illegal or dangerous event: drugs, weapons, unlicensed gambling, counterfeit goods, unlawful ticket resale.
- Deception: No deception: fake event, false price, date or venue, a tribute presented as the original artist, a doubtful or unrelated booking link, scams.
- Outside what we list: Only concerts, shows and exhibitions open to the public. No private parties, classes, workshops or training, seminars, trade fairs, sales or recruitment meetings.
- Propaganda: No political rallies, election campaigns or religious proselytising. A concert or a show in a place of worship is still welcome.
- Outside our area: Only events in Greater London.
- Quality: Clear and consistent information: a text that genuinely describes the event (not a list of keywords, links or capitals in a row) and a readable poster that matches the event.
A published listing found to be contrary to this charter (misleading information discovered later, an event cancelled without telling us…) may be removed. If it is removed before the end of a promotion for a reason that is not the organiser's fault, the unused part is refunded.
6. The promotion
- The event card takes a reserved place in the lists of its section (concerts, theatre or exhibitions) published for London, during the period bought.
- At most one sponsored card in six, never two side by side. If there are more sponsored cards than places, they take turns.
- The card and the event page carry the label “Sponsored”, so that the promotion is clearly identifiable as advertising, as French law (law on confidence in the digital economy, art. 20; Consumer Code, art. L.111-7) and the UK advertising rules require.
- The promotion does not change our editorial content: it buys neither reviews, nor a “Featured” mention, nor a place in what artificial intelligence assistants read. See our affiliate disclosure.
7. Our commitment: a report with figures
At the end of the period (end of the promotion or, for a listing only, the day after the last date), we email the number of people who viewed the event page and the number of clicks on “Book tickets”, measured without cookies. This is our only commitment on results: we promise no volume of visits or sales, which depend on the event, its price and its ticketing.
8. The organiser's obligations
- The organiser warrants that they are the organiser of the event, or authorised by them, and that the information given (dates, venue, price, booking link) is accurate; they tell us of any cancellation or change at contact@ticketmundi.com.
- The organiser warrants that they hold the rights to the poster and the texts provided, and authorises us to reproduce, adapt (cropping, formats) and translate them for the event page, its previews and our social media, during the publication period.
- The sale of tickets, their price and their refund if the event is cancelled are the responsibility of the organiser and their ticketing service, not of TicketMundi.
9. Business customers and right to cancel
The offer is reserved for businesses, charities and other organisations that organise events. By ordering, the buyer confirms that they are acting for the purposes of their trade, business or organisation, not as a consumer; the consumer right to cancel therefore does not apply. A declined order is still refunded in full.
10. Personal data
The organiser's contact and billing details are used only to process the order, send the invoice, the confirmation and the report, and meet accounting obligations (accounting records kept for 10 years). The automated check receives neither the contact nor the billing details, only the event listing. The details of the processing and of your rights are in our privacy policy; to exercise them: contact@ticketmundi.com.
11. Governing law
These terms are governed by French law. In the event of a disagreement, we will first look for an amicable solution; failing that, the courts of Paris have jurisdiction, without prejudice to the mandatory rules that protect consumers.